Refund policy

Refund & Return Policy

Last Updated: September 23, 2026

We want you to be satisfied with your purchase. If there is a problem with your order, you may be eligible for a return, replacement, or refund under the terms below.

1. 30-Day Return & Refund Window

For orders delivered within the United States, eligible return or refund requests may be submitted within 30 days from the date the order was placed, subject to the conditions of this policy.

The 90-day period is the timeframe for submitting a return or refund request. It does not mean that every return request is automatically approved.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, does not work as described, or is significantly different from what was shown on our website, please contact us as soon as possible.

To help us review your request, we may ask you to provide:

Your order number
A description of the problem
Clear photos or videos showing the issue

If your claim is approved, we may offer a replacement, refund, or return depending on the circumstances.

For approved claims involving an item that arrived damaged, defective, incorrect, or significantly different from its description, we will cover the applicable return shipping cost.

3. Returns for Personal Reasons

If you change your mind or are otherwise unhappy with your purchase for a personal reason, you may request a return within the 90-day return period.

The item must be in its original condition and meet the requirements in this policy.

For returns requested for personal reasons, the customer is responsible for the return shipping cost.

4. Condition of the Item

To be eligible for a return, the product should be returned in its original condition.

The item should be:

Unused
Undamaged
Unaltered
Clean and free from signs of use
Returned with any original components or accessories that were included with the order

If an item has been used, damaged, modified, or returned without important components, we may be unable to approve the return or may adjust the refund accordingly.

5. How to Request a Return or Refund

To request a return or refund, please contact us with:

Your order number
Your name
The email address used for the order
The reason for your request
Photos or videos, if relevant

Please contact us before sending anything back.

If your request is approved and a return is required, we will provide you with the return instructions and the appropriate return address.

Please do not send the product to the original supplier or any other address unless we specifically instruct you to do so.

6. Return Shipping

Damaged, Defective, or Incorrect Items

If we approve a claim because the item arrived damaged, defective, incorrect, or significantly different from its description, we will cover the applicable return shipping cost.

Personal-Reason Returns

If you are returning the product because you changed your mind or for another personal reason, you are responsible for the return shipping cost.

7. Refunds

Once a returned item has been received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

After a refund has been processed, it may take approximately 1–10 business days for the funds to appear in your account, depending on your bank or payment provider.

8. Orders That Have Not Arrived

If your order has not been delivered within the applicable guaranteed delivery timeframe, please contact us so that we can investigate the shipment.

Depending on the circumstances, you may be eligible for a refund or replacement.

We may not be responsible for non-delivery when the issue results from circumstances outside our reasonable control or from an action or omission by the customer.

This may include:

An incorrect or incomplete shipping address
Failure to collect a package after a delivery attempt
Refusal to accept the package
The customer being unavailable to receive the package
A customer-requested delivery change or delay
Courier strikes or operational disruptions
Severe weather or natural disasters
Customs or regulatory issues
Failure to pay required customs duties, taxes, or other charges for which the customer is responsible
Other circumstances beyond our reasonable control

9. Lost or Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because an incorrect address was provided, the package was refused, or the customer failed to collect it after a delivery attempt, the order may not qualify for a refund or free replacement.

If your tracking information shows an unusual delay or another delivery issue, please contact us so we can review the situation.

10. Inspection of Returned Items

Returned products may be inspected before a refund or replacement is approved.

If the product has been used improperly, intentionally damaged, modified, or returned in a substantially different condition from when it was received, we may deny the return or adjust the refund.